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user_fqaih8
1st Topic

Visitor

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1 Message

Sunday, August 31st, 2025

no phone service

Called on Friday everything was reinstated and would be working in 24 hours. Still no dial tone, its been 48 hours since.

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Updated 

12 days ago

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XfinityKassie

Official Employee

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2.1K Messages

1 month ago

 

user_fqaih8 Good morning! Thank you for taking the time to reach out to our Xfinity Forums Team regarding your phone services. I'm happy to help you get your phone services up and running. It sounds like you have already worked with someone. May I ask what troubleshooting, and ticket process has already been completed? This way I have an idea on where to pick up at. I look forward to helping you get back up and running! 

 

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user_wpaeli

Visitor

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2 Messages

14 days ago

How can I get my phone workingithas been two months now and nophonenow it is activated but I need to set up the voicemail. I don't have a dab tone. I don't even have a phone. I changed my number and I have not had a phone since I changed it in August

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user_wpaeli

Visitor

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2 Messages

Istherealive person to talk withbeentheredonethat need my phone ASAP

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14 days ago

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XfinityPaula

Official Employee

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1.6K Messages

Hello user_wpaeli! Thank you so much for reaching out to us for help with your phone service. I'm sorry to read that you have been dealing with for the phone service and not having a device. You have reached the best team to help out! To help in the best way possible is the service trouble with your home phone or your Xfinity mobile service? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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