Visitor
•
1 Message
ordered cable and landline service - cable working, questions about landline
Ordered cable and landline service only. Equipment received yesterday and got cable tv connected yesterday. In the order there was a larger modem and a smaller modem. Used the larger modem to connect to the tv. Is the smaller modem for the landline service connection point? The smaller modem (box) doesn't have a phone jack connection so I am thinking that this possibly may be a second cable box for another tv. No telephone handsets have been delivered by Xfinity? Should I wait on telephone handsets or order phones from Amazon? Assistance from xfinity customer support would be appreciated so that my older relatives will have a way to connect in case of emergencies.
XfinityAdrienne
Official Employee
•
1.3K Messages
12 hours ago
Hey there, user_6lsfui! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Congratulations on joining the Xfinity Family , we are so happy you were here with us. As far as the equipment, you can find the pictures of the modems here. This would be where you phone would hook into, and we do not provide handsets. You can purchase them off Amazon or at any box store that would sale them. As far as the cable equipment, you can find the pictures here which would help clear up the difference of the equipment. Please let us know if you did not receive all the equipment, and we can help get that resolved for you.
0
0