Visitor
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1 Message
Orders for Xfinity Voice not processing via the website or chat assistants
I have placed a number of orders for an Xfinity Voice home phone line. I receive a message saying my order's confirmed and get an order number. However I have not received a confirmation email and when I check back the next day no one at Xfinity seems to know about the order and mention I do not have that service. Can you let me know what I should be doing to add a home phone line? Multiple times I have gotten a phone number that will work (i.e., easy to memorize for my small kids), I place the order, but then the next day when I follow up to confirm its in process, etc. it is no longer available?! It is beyond frustrating how much time I have spent on trying to add a phone line to end up back where I started. If you can give me guidance on how to get one of the orders I have placed processed I would greatly appreciate it.
Thanks, Ryan
XfinityAbby
Official Employee
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1.1K Messages
1 year ago
Hello @rgockel. Thank you for reaching out on our community Forum. I understand how frustrating it is when a service does not seem to be added correctly. I would love to look into this for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XxKRISTYxX
Visitor
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1 Message
1 year ago
Same here!! So frautrating!
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