Visitor
•
2 Messages
Phone not working after modem upgrade
After upgrading to the new modem, the land line does not work. We have no dial tone and cannot receive call.
How do I get this issue resolved?
Visitor
•
2 Messages
After upgrading to the new modem, the land line does not work. We have no dial tone and cannot receive call.
How do I get this issue resolved?
XfinityJustinC
Official Employee
•
1.3K Messages
5 days ago
Hello, @user_gx11r2 thank you for reaching out over Xfinity Forums. With this being your first post, I understand if you're not familiar with direct messaging guidelines.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'd definitely like to ensure that the Xfinity Voice service is able to be utilized, and sounds like the modem may not have been provisened for the Xfinity Voice service and can help if you're still experience issues with service. Since it has been a couple of days since your post, were you able to get the home phone service working?
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