Phone

user_00js12 Welcome to our community forum! Thank you for letting us know that your internet is working with the new modem, but your home phone is having trouble. It sounds like we need to provision your phone number on the new modem, and I can take care of that for you here! 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.