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Johno3
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Tuesday, August 20th, 2024 8:19 PM

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Porting and cancelling

I want to port my xfinity voice number and it shows it can take up to three weeks. Will this cancel my xfinity voice when it’s ported? Also I was told that my bill would be reduced by $40 if I dropped voice and bought my own modem and router. Was I given correct information?

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2 years ago

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CCAntoine

Retired Employee

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1.4K Messages

2 years ago

The port from Xfinity Mobile once it's completed will cancel the port as soon as the number is received by the new carrier. You would save $15 by getting your own modem, but I'd have to look at your voice plan to see if it is $25 or not. That sounds like it could be correct though. 

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Johno3

Contributor

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Thank you, it was quoted through chat. Is it possible to check the records. 

2 years ago

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XfinityLinda

Official Employee

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2.6K Messages

@Johno3 Of course! We'll assist there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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