Contributor
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57 Messages
Porting AT&T landline to Xfinity Voice
On 9/30 I signed up for Xfinity Voice and filled out Xfinity's information for port my AT&T landline to Xfinity. The Ports FAQS said it would 24 hours. When it didn't transfer, I called Xfinity and was told it could take 24 to 48 hours. Today I called Xfinity and was told it could take up to 1 week. Then I got an email from Xfinity that my activation date was rescheduled to 10/08/2025. Since I never received an initial activation date, I called to see what the problem was. Someone at "Comcast LNP Escalations Residential Voice Local Number Portability" told me AT&T was having difficulty doing the transfer but gave Xfinity a Port Order # and a Confirmation # for apparently 10/08/2025. This is somewhat reassuring, but the email from Xfinity states "If this date passes without your service being activated, your phone number will no longer be available for porting and you will be assigned a new number instead."
Yikes! I had this number for over 35 years!!!! If AT&T misses the 10/08/2025 date, can't Xfinity be my advocate in getting the number transferred as required by law? (I'd consider contacting the FCC, but given the government shutdown, I can't.) Does getting Port Order # and Confirmation # from AT&T have any sort of a guarantee?
Thanks for any insight folks can provide.
P.S. Here is the link that says porting will be done in 1 business day: https://www.xfinity.com/support/articles/local-number-portability
XfinityQuemekia
Official Employee
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623 Messages
3 days ago
Hello @ThirdTry Based on your situation and common porting practices, the risk of losing your number is very low as long as AT&T and Xfinity have a confirmed porting date. Your number must remain active with AT&T until the port is complete. The notice you received is likely a standard, worst-case-scenario disclaimer.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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