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5 Messages
Porting from Vonage
I've seen various posts on this but no clear answer.
- When I tried to port when signing up for the phone service with Xfinity, it didn't work in the system and the person setting me up didn't know what to do.
- I've confirmed my newly assigned number is in the same rate center as my current vonage number.
- Vonage says Comcast has to request the port
- I read some things about doing an LOA to release it on the Vonage side.
- I see no clear way to do this via Vonage.
Has anyone had this not-so-easy issue and resolved it successfully?
Thanks!
--josh
Accepted Solution
user_f47c50
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5 Messages
3 years ago
Ok final update here - I successfully ported my Vonage line from AT&T to GoogleVoice, this cost $20 and took 24 hours to process. I now have the ability to forward this line to my Xfinity landline. As a personal preference, I think I'm just going to keep my voicemail in GoogleVoice and have my landline available for outbound if I choose to use it. We never answer our "home" phone anyway.
End result, I'm saving ~$40/mo and kept a number I've had for almost 20 years.
I hope this post helps others, this was something I couldn't find an answer about anywhere else.
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user_f47c50
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5 Messages
3 years ago
In case it helps anyone else, I ran into the same issue as another poster, my number is in a different locality and cannot be ported. Unfortunately, it doesn't look like Comcast can issue numbers away from your service address like Vonage can do.
I'm going to go out on a limb here and say that it is unlikely that a large percentage of Vonage to Comcast transitions can port their phone number due to this limitation.
You can look up your number CO/Localilty here: https://www.npanxxsource.com/nalennd.php
If you have another assigned Comcast number like I did, you can compare the two to see if the locality fields match (or not).
Now that I have a definitive "no" to this, I'm going to look into some creative options before I just say I need to change all my contact information. If I find anything of use, I'll return to this post.
--josh
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user_f47c50
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5 Messages
3 years ago
As a workaround, I considered what services could use my number and then forward to my Xfinity line. Google Voice is the perfect option for this and there appears to be a process to port from Vonage.
I found this article: https://support.google.com/voice/thread/1788845/how-can-i-port-vonage-landline-number-to-google-voice-on-mobile-app?hl=en
It bottom lines the solution in the "answer" but there's additional detail in the other replies. Bottom line answer is that you need to port your Vonage number to a prepaid phone account with a major carrier and then you can port it in to replace your random assigned Google Voice number.
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user_f47c50
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5 Messages
3 years ago
Next update here: I successfully activated a pay as you go ATT sim card ($9.99 from Best Buy and I had a spare phone on hand to use for this) and ported my number away from Vonage this evening. It will take some days (unsure if business (2) or calendar (4)) for the "mixed" phone service to fully port. i.e. I'm currently still receiving calls into Vonage but my ATT number is working as intended for messaging and outbound calls. Also, you'll have to sign up for one month of service, I chose the $30 plan which is worth it for this to work out.
This was a lot easier than I expected. You just need your Vonage account number (found on PDF bill - download in portal) and your PIN (set in your Vonage account settings if you don't remember it). Phone call with ATT took a little over an hour following initial activation. Just follow their instructions for how to proceed to port after you activate.
Next step is to port the number into GoogleVoice. I will make this request the day my number is fully functional on the mobile line.
(edited)
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