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user_4b4191
1st Topic

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Thursday, May 11th, 2023 3:04 PM

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problems with VoIP

I call my father twice a day, and we have intermittent trouble with the quality of the calls. Some days I can hear an echo of my voice, but only on outgoing calls. Other days we can talk for 20 or 30 minutes and then I hear him ask if I'm still there. I can hear him, but he can't hear me and has to call me back. Then there are other times when I can hear him perfectly, but he says he can only hear every other word or two. Is anyone else having this problem? He has a regular landline. Thanks for any suggestions. 

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2 years ago

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CCZachary1

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672 Messages

2 years ago

@user_4b4191 Thank you for reaching out to the Xfinity Forum team. When did this start occurring? Does this happen when you call any other line or just your father's line?

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user_4b4191

Visitor

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@XfinityZacharyA​ - these problems have been happening for months, and since I usually use my cell phone for other calls, I've only noticed the issues when I call my father. 

2 years ago

0

CCZachary1

Problem Solver

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672 Messages

2 years ago

@user_4b4191 Has your father mentioned if he sees the issue with any other callers? I want to isolate issue to see if it is stemming from your landline. 

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user_4b4191

Visitor

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5 Messages

@XfinityZacharyA​ - no, he only has problems with calls from my Xfinity VoIP phone. 

2 years ago

0

CCZachary1

Problem Solver

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672 Messages

@user_4b4191 I appreicate you verifying that for me. I would like to take a closer look at your account and your equipment.

Could you please send our team a direct message with your full name and full address?

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

I no longer work for Comcast.

2 years ago

0

user_4b4191

Visitor

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5 Messages

Requested information was just sent. Thanks.

2 years ago

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