If your modem/router is connected and working for internet but you don't have a dial tone on your phone, it could mean the phone line isn't properly connected to the correct port on your modem/router; check that your phone line is securely plugged into the designated "phone" or "line" port on your device, making sure it's not accidentally plugged into an ethernet port.
MikeB39A
Problem Solver
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629 Messages
11 days ago
If your modem/router is connected and working for internet but you don't have a dial tone on your phone, it could mean the phone line isn't properly connected to the correct port on your modem/router; check that your phone line is securely plugged into the designated "phone" or "line" port on your device, making sure it's not accidentally plugged into an ethernet port.
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XfinityShawn
Official Employee
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1.2K Messages
11 days ago
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