Visitor
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1 Message
Transferring account and porting number
I have been trying for over a month now to transfer my account to another person and also port there number over from centuryLink with absolutely zero help from Xfinity. I send in the docs they ask for and it goes no where. Century link says they are waiting on Xfinity to be able to port the number. I can't for the life of me get a live person on the phone.
XfinityJon
Official Employee
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141 Messages
6 hours ago
Hey there user_085hxh. I would be more than happy to take a look into this for you. I would need some additional information to assist you with this further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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