VOICE part of package

user_17a9db Hi there! WEe are sorry to hear you are having issues with your phone service. I would have reached out too! Our team is happy to help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!