user_zcrzh8, Thank you for your feedback. Glad to hear you got excellent care.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_dl8tzf Thanks for reaching out! Is your Xfinity Voice service part of a bundled plan with TV, and Internet?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
No, isn’t there a simple way to switch plans? I can only change my plan if I include voice and I’ve never used it. Honestly it’s a shady way of doing business.
Thanks for the response and allow us to take a deeper look into this for you. In order to get started can you shoot us a DM with your name and address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I don't see we've had a previous contact, user_dl8tzf. We'd love to help not only follow up on the feedback you provided but also assist with your account change. We understand you service needs may change and you can make changes at anytime online in My Account. Our team can help too. We'll ask a few questions to get a better understanding of your service needs and work together to find the perfect plan for you. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_zcrzh8
Visitor
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2 Messages
27 days ago
Resolver by sweetest person ever...Amy
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user_dl8tzf
Visitor
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4 Messages
24 days ago
I want to remove mine too. I tried to cancel through the chat at I kept getting the runaround. Haven’t used it for 15 years!
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Maliki2
Frequent Visitor
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14 Messages
24 days ago
Same here. Can't seem top get anyone to help. I want to remove my landline from my service.
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