Visitor
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2 Messages
voice service on new modem
I installed a new modem, which works fine for internet, but I have not been able to connect voice service. I have rebooted the modem several times. When I call 1-800-xfinity, I get a robot telling me all of the things I can try. I have tried all of them, and they didn't work. The last couple of times, the robot said the modem is in the process of being rebooted, and I should call when it's finished, otherwise no agent can help me. The modem is not in the middle of a reboot. I called Netgear, and they suggested that perhaps you didn't record the MTA MAC number correctly. I would love to speak to a humanoid.
XfinityEricB
Official Employee
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2.5K Messages
11 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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