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raf2
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3 Messages

Saturday, October 25th, 2025

Voicemail Issue

Our XFINITY home phone's Voicemail 

kicks in when the phone line is not being used, causing us to miss calls. How do we remedy this?

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2 days ago

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jebsr

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117 Messages

8 days ago

I just went through all that last week and they assured me voice mail was deleted but someone lied. Now a few days later, NO phone calls coming in but phone is showing voice mails. What is the matter with Comcast???

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XfinityAdrienne

Official Employee

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1.6K Messages

7 days ago

Good Morning, @raf2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Just to clarify, do you want to use a separate answering machine then the Xfinity voicemail? 

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jebsr

Contributor

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117 Messages

YES That's what I wanted from the beginning! I was on yesterday with another Comcast person, and he temporariIy got voice mail shutdown and my phone working again for 3 house phone calls. He said he would call back this evening to see if it still works. Well it's not evening yet and our phone doesn't work. My wife tried to call and got a busy signal which is what my nephew from Florida got on Saturday at 7:11 PM. Whatever Comcast is doing, it's not working, so the person who wants to call this evening will just get a busy signal but not because we're on the phone. IT'S NOT WORKING.

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7 days ago

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XfinityThomasC

Official Employee

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2.9K Messages

Hello, @jebsr

sorry to read you are still having issues with voicemail.I see we have been assisting through direct messaging. Please return so we can assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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jebsr

Contributor

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117 Messages

@jebsr​ Somebody must have made some changes, because the landline is working again. Who knows for how long this time.

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7 days ago

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XfinityJon

Official Employee

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732 Messages

Do you need any other assistance at the moment? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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jebsr

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117 Messages

Not right now, but like I stated who knows how long it will last. I will come back if and when it stops working. Thanks.

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7 days ago

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raf2

New Poster

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3 Messages

2 days ago

We have been using an answering machine, then Voicemail, for many years. Last week we missed several important calls, so I turned off our answering machine, added phone numbers to our exclude-from-spam-filter list and added phone numbers to the "phone book" on our landline phone.

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