Visitor
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1 Message
Voip down since new modem
My voip phone service has been down since installing the new Xfinity modem. Phone goes directly to voice mail. I have already tried the support suggestions with a system reset. No avail. Looks like an ongoing issue with the new modem. Please help.
XfinityOrlandoM
Official Employee
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2.4K Messages
5 months ago
@purpleguym
Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/manage-voicemail-features-in-xfinity-connect has great information on your voicemail settings that you can check to make sure your settings are set up to allow a number of rings before it goes to voicemail.
I recommend you check your settings to make sure it's not set too low and also make sure your telephone line is connected to teleport one on the back of your modem.
are you using an Xfinity modem or are you using your personal own amodem?
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