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user_382dfc
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Visitor

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2 Messages

Sunday, October 27th, 2024 11:57 PM

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why can't 2 people talk to someone on the same line at the same time with our xfinity phone?

why can't 2 people talk to someone on the same line at the same time with our Xfinity phone? If someone picks up another phone, when I pick up in another room everyone is disconnected

Question

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Updated 

2 years ago

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XfinityRaf

Official Employee

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1.5K Messages

2 years ago

Good afternoon @user_382dfc. Has this issue started recently? 

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user_382dfc

Visitor

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2 Messages

No, it has been that way from the beginning.

2 years ago

0

XfinityRaf

Official Employee

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1.5K Messages

Thanks for confirming. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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