9 Messages
xfinith landline modem no longer operating
Hi I have an xfinity landline using a separate modem than my internet modem.
The landline is no longer working and I think it may be the Comcast provided landine modem having a problem.
The ONline indicator light on the Modem is no longer lit. All other lights on modem are operational.
The modem is a comcast provided Arris model TM402P/110
XfinityRichard
Official Employee
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3.4K Messages
7 days ago
Hi there, @user_shu9lu Thanks for reaching out to us on the Forums! We know how frustrating it is to not being able to use your Xfinity landline. We can certainly troubleshoot your concerns. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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EG
Expert
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118.8K Messages
7 days ago
@user_shu9lu @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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