New Poster
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7 Messages
Xfinity Voice problem
Today, I tried using my Xfinity Voice cordless handset. No dial tone. Verified all phones were not in use. Checked all connections. Still no dial tone or sound. Could not call out or receive calls. I reset my Xfinity modem. After it reset my internet was fine. No dial tone on phone.
XfinityRay
Official Employee
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2.7K Messages
18 days ago
Hi there, Harry10Br! You are at the right place for further assistance with getting the phone working. You did a wonderful job with your troubleshooting steps! Thanks for doing that! I will need to access your account from here. We may need to send a provisioning signal for the phone service.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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