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Xfinity Home devices — Where to get help (Answered)
Learn about Xfinity Home devices and where to get help adding, managing, and troubleshooting them.
Touchscreen
Your Xfinity Home touchscreen connects your devices and allows you to easily control your cameras, thermostats, lights, and more through the Xfinity app and Xfinity Home app.
- Learn about your touchscreen.
- Arm or disarm your system.
- Send an emergency alarm.
- Understand alerts and notifications.
- Troubleshoot your touchscreen.
- Restore the network connection.
Cameras
Want to keep an eye on things while you're away? Equipped with night vision, weather-resistant Cameras allow you to keep an eye on your home around the clock and in all conditions.
Add 24/7 Video Recording on up to six compatible Cameras. You can use the Xfinity app or the Xfinity Home app to view live video, create custom video clips and review video clips automatically bookmarked when your Camera detects motion.
Live Video Monitoring is standard with all Xfinity Home Cameras. It lets you view live video, take pictures and video clips, and create rules to automatically take pictures and video clips when system events occur. You can access your saved pictures and videos from the Xfinity app or the Xfinity Home app.
- Learn more about video services.
- Get tips on mounting a Camera outside.
- Pair and Install a Camera from the touchscreen.
- Pair and Install a Camera from the Xfinity app or the Xfinity Home app.
- Rename a Camera from the Xfinity app or the Xfinity Home app.
- Troubleshoot your Camera.
- Remove a Camera using the touchscreen.
- Remove a Camera using the Xfinity app or the Xfinity Home app.
Thermostats
With an Xfinity Home Thermostat, you can automatically control the temperature of your home so that it's always just right.
Need help installing your Thermostat? Contact us to schedule an appointment.
- Install a Zen Thermostat from the touchscreen.
- Install and pair a Zen Thermostat from the Xfinity app.
- Pair an Xfinity Home Thermostat from the touchscreen.
- Manage your Thermostat schedules.
- Change Thermostat settings from the Xfinity Home app or the touchscreen.
- Rename a Thermostat from the Xfinity Home app or your touchscreen.
- Troubleshoot your Xfinity Home Thermostat or Zen Thermostat.
- Replace Thermostat batteries.
- Remove a Thermostat from the Xfinity Home app or your touchscreen.
Light Switches, Lighting/Appliance Controllers, and Outlet Controllers
Light Switches and Lighting/Appliance and Outlet Controllers allow you to monitor and control connected lights or small appliances while you're away from home.
Left on a light or your coffee pot? No worries! Use the Xfinity Home app to turn it off. You can also control your lighting devices from your touchscreen and the Xfinity app.
Did you know? Three controllers are supported by Xfinity Home: Lighting Controller (300W), Lighting/Appliance Controller (480W) and Outlet Controller (480W). Make sure to choose a controller with the correct wattage rating for the device or appliance you want to control. Centralite Light Switches are no longer sold by Xfinity but are still supported.
- Install a Controller.
- Pair a Light Switch or Controller.
- Pair and install a Centralite Light Switch.
- Rename a Light Switch or Controller from the Xfinity Home app or the touchscreen.
- Troubleshoot your Controller.
- Troubleshoot your Light Switch.
- Remove a Light Switch or Controller from the Xfinity Home app or the touchscreen.
Door Locks
Kwikset SmartCode Door Locks allow you to lock and unlock your doors while you're away from home. Need to let loved ones, workers or the dog walker into your home while you're away? Use the Xfinity Home app to unlock and lock your door from an Internet-connected tablet or smartphone. You can also control your Locks from the Xfinity app.
- Install a Lock:
- Pair Lock using the touchscreen or the Xfinity Home app.
- Rename a Door Lock from the Xfinity Home app or your touchscreen.
- Troubleshoot your Lock.
- Replace Lock batteries:
- Remove a Lock from the Xfinity Home app or the touchscreen.
Door/Window Sensors
Door/Window Sensors monitor when your doors and windows are opened and closed. Use the Xfinity Home app to create rules to get real-time text and email alerts to make sure your kids get home safely or to know when the dog-walker is coming and going. Monitor your Sensors from the Xfinity Home app or your touchscreen.
Professional installation of Door/Window Sensors is required for Xfinity Home customers. Contact us to schedule an appointment.
- Rename a Door/Window Sensor.
- Test your Door/Window Sensor.
- Troubleshoot your Door/Window Sensor.
- Replace Door/Window Sensor batteries.
Motion Sensors
With Motion Sensors, you can get alerts when there's unexpected movement in your home, like motion in your living room when the house should be empty. Monitor your Sensors from the Xfinity Home app or your touchscreen.
Professional installation of Motion Sensors is required for Xfinity Home customers. Contact us to schedule an appointment.
- Rename a Motion Sensor.
- Test your Motion Sensor.
- Troubleshoot your Motion Sensor.
- Replace Motion Sensor batteries.
Water Detectors
- Rename a Water Detector.
- Test your Water Detector.
- Troubleshoot your Water Detector.
- Replace Water Detector batteries.
Wireless Keypads
Wireless Keypads make it easy to arm and disarm your Xfinity Home security system from convenient locations within your home.
Professional installation of Wireless Keypads is required for Xfinity Home customers. Contact us to schedule an appointment.
- Learn about your Wireless Keypad.
- Arm or disarm your system.
- Troubleshoot your Centralite Wireless Keypad.
- Replace Wireless Keypad batteries.
Keychain Remote
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