ANSWERED: How can I stay online during network and power outages?

***5/28/2026***

During a network outage, the Xfinity Pro WiFi Extender automatically switches from broadband to cellular 4G LTE connectivity, and when activated, internet speeds will be reduced to speeds up to 30 Mbps download/7 Mbps upload. Actual speeds will vary and aren't guaranteed.

Your Xfinity services rely on power to both your home and our network. A backup battery (formerly Storm-Ready WiFi) is also available for purchase separately to help keep the Pro WiFi Extender connected for up to four hours during a power outage.

When there isn’t an outage, the Pro WiFi Extender helps eliminate dead spots in your home by extending the WiFi signal, similar to our WiFi Extenders.

Xfinity Pro WiFi Extender features

• For Xfinity Pro the Tri-Band WiFi 6 extender is only compatible with Xfinity Gateways XB7, XB8, or XB10.
• 4G LTE connection with automatic switching during a network outage.
• An external battery (sold separately) provides up to four hours of backup during a power outage when fully charged.

Learn how to set up, activate, and test the Xfinity Pro WiFi Extender signal in minutes using the Xfinity app.

For a full list of FAQs, see the Xfinity Pro WiFi Extender FAQs.

Benefits

• Set up in minutes to help keep your home online during unlikely network outages.
• Keep your home online with cellular data at no additional charge.
• Automatically switch to cellular data during network outages.
• Stay online during power outages for up to four hours with an optional Battery Backup (sold separately).
• Stay informed about your home network status with Xfinity app notifications.
• Help extend your WiFi network and eliminate dead spots in your home.

Eligibility

New and existing Xfinity Internet customers who:

• Add Xfinity Pro.
• Live in a Verizon LTE footprint.
• Have a compatible Xfinity Gateway or router.

Customers will receive an XB8 or XB10, depending on their network type and services when they subscribe to Xfinity Pro. 

Equipment requirements

• An Xfinity Gateway XB8 or XB10 is required.
• The Xfinity Pro WiFi Extender isn't compatible with home networks that have more than one active Xfinity Gateway or modem.
• First Generation WiFi Extenders aren't compatible with the Xfinity Pro WiFi Extender and must be removed prior to activation.
• Second Generation WiFi Extenders are compatible and may remain on the home network.