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Thursday, December 6th, 2018 11:00 AM

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

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How To Turn Xfinity WiFi Home Hotspot On or Off

Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home.

We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows guests to sign in and connect without sharing your secure network password. Your Home Hotspot is included with your service at no additional charge.

To learn how to enable or disable your Xfinity WiFi Home Hotspot, please read the instructions below.

Notes:

  • Xfinity WiFi hotspots are available at no extra charge if you rent anXfinity Gateway.
  • Find your Gateway make and model by looking at the UPC seal located on the bottom or back of your device.
  • We encourage you to keep the Xfinity WiFi Home Hotspot feature enabled, as it allows more people to enjoy the benefits of Xfinity WiFi.

Enable or Disable the Xfinity WiFi Home Hotspot Feature in the Xfinity App

  1. Go to the Xfinity app (available to download for free from Apple App Store or Google Play).
  2. Sign in to your account using your Xfinity ID and password.
  3. Tap WiFi.
  4. Tap View WiFi equipment.
  5. Tap Advanced settings.
  6. From there, tap Xfinity WiFi hotspot network.
  7. Slide the toggle to the right to enable your public hotspot and to the left to disable it.

Enable or Disable the Xfinity WiFi Home Hotspot Feature in Your Account

  1. Go to customer.xfinity.com/#/settings/security/hotspot.
  2. Sign in to your account using your Xfinity ID and password.
  3. Click Turn Off or Turn On to disable or enable your public hotspot.
    • Note: This is turned on by default.
  4. Confirm your selection.
  5. You'll see a confirmation message.
    Screenshot of the hotspot confirmation message

    • Message: "Your hotspot has been disabled. Please allow 24 hours for this change to take effect in My Account and your Wireless Gateway."

Notes:

  • If you're presented with information about Xfinity WiFi but don't see the option to Turn On or Turn Off, you have a device that is not eligible for this feature and is not broadcasting a public hotspot signal.

To learn more about the home hotspot feature, to find a hotspot near you, or to download the Xfinity WiFi Hotspots app, visit xfinity.com/wifi.

Learn More

Read about the most common Xfinity WiFi Home Hotspot questions.


See Xfinity WiFi Home Hotspots to learn more about the nation's largest and fastest WiFi network.

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Hide or disable your in-home WiFi network

If you want to hide your in-home, private WiFi network from broadcasting or if you want to turn it off completely, you can do so within the Admin Tool. You can also hide your in-home network from broadcasting with Xfinity xFi.

Hide or disable your in-home WiFi network in the local admin tool

  1. Begin by connecting to your WiFi network and accessing 10.0.0.1 from a web browser.
  2. Enter the following:
    • Username: admin
    • Password: password
  3. Navigate to Gateway > Connection > Wi-Fi, where you will see your private WiFi network name(s) displayed. 
    Screenshot of the Xfinity local admin tool's WiFi page.

  4. If you would like to:
    • Hide your WiFi network from broadcasting (this will prevent your WiFi name from being visible in a list of networks), uncheck the Enabled box in the Broadcast Network Name (SSID) field at the bottom of the page.
    • Disable the radio that transmits your WiFi network's signal (this will disable your WiFi), select Disable in the Wireless Network field.
      • To complete either change, click Save Settings at the bottom of the page.
        Screenshot of the Xfinity local admin tool page. The Save Settings button is centered at the bottom of the page.

  5. To complete either change, click SAVE SETTINGS at the bottom of the page.

Hide your in-home WiFi network in Xfinity xFi

Follow these steps to hide your WiFi network from broadcasting in Xfinity xFi:
  1. Sign in to the Xfinity app using your Xfinity ID and password.
  2. Select WiFi from the navigation at the bottom of the screen.
  3. Select your network.
  4. Select Edit WiFi settings from the pop-up card.
  5. Use the Broadcast WiFi name toggle button to stop broadcasting your network name.
    Mobile screenshot of Edit WiFi settings page with the WiFi name, WiFi password and Security Mode.

  6. Once finished, select Save.

Note: You cannot disable your WiFi network in Xfinity xFi.

Additional information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

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