Worse customer service experience

I’m writing to express my frustration with a recent experience I had with your customer service team. After spending over an hour on the phone attempting to reach a live agent, I was finally connected—only to be given another phone number to call for assistance. The agent asked to repeat the provided phone number, and he confirmed it correctness. That number turned out to be a fax line.
This experience was not only time-consuming but also deeply disappointing. I expected a basic level of support and responsiveness and instead encountered a lack of efficiency and care that reflects poorly on your company’s commitment to customer satisfaction.