ANSWERED: How to Return Your Xfinity Equipment

***Updated 9/1/2026***

Whether you are moving, upgrading devices, or canceling a service, Xfinity can help!

Go to the Digital Return Center at xfinity.com/returns and use the on-screen steps for the device you want to return. Even if you already disconnected your account, you can still use the Digital Return Center. You will need your Xfinity ID and password. If you need help with your ID or password, go here.

If you don't see your device, you can use the return options below.

The steps here do not work for some devices. If you need to return or exchange:

• Xfinity WiFi Extenders, see these steps.
• Xfinity Cameras, see these steps.
• Xfinity Mobile products, see this overview.

For help moving, describe your move at xfinity.com/moving. Xfinity will take care of the rest so you can move in about a minute.

Simple options to return Xfinity equipment

Xfinity has a few easy ways you can return rented equipment.

Option one: Xfinity Retail Store

Go to any Xfinity Retail Store.

1. Find an Xfinity Retail Store near you.
2. Go to xfinity.com/stores to make an appointment or stop by your closest Xfinity Retail Store.
3. Drop off your equipment at the Xfinity Retail Store.
   • Make sure to give your equipment to an Xfinity Retail Store representative.
   • After you return your equipment, it's removed from your account right away.
4. The Xfinity Retail Store will give you a receipt with your return details.

Option two: Use a prepaid return label and drop the equipment off at a UPS location

1. Use the prepaid return label from your most recent Xfinity shipment (if applicable).
   • If you have a prepaid return label in a recent shipment, go to step 6.
   • If you don't have a prepaid return label from a recent shipment, go to step 2 for at-home printing steps.
2. Go to xfinity.com/returns.
   • You must have your Xfinity ID and password to process your return online. If you need help with your ID or password, go here.
   • Already submitted a return?
     • You can track your return at the Pending return status page.
3. Check the device(s) you want to return. Then, click Continue.
   • When you return your device(s), check the serial number on the device to make sure that it matches your selection.
   • If you are returning a TV Box, you can click Identify Device.
     • This sends a signal to that TV. It shows an on-screen message to let you know it's the correct TV Box.
4. Choose a reason for return. Then, click Continue.
5. Pick a return option, go through the listed steps and press Confirm.
   • If you’ve selected UPS Prepaid Shipping:
     • Return to the Device Management Center.
     • Choose Return Details for the right device.
     • Click Print Shipping Label to print the label for your package.
6. Put the equipment being returned into its original box or any at-home cardboard box that fits your equipment. Only the device, remote, and power cord need to be returned. You do not need to return HDMI, Ethernet, or cable wires. Make sure the device is securely placed in the box and add any other padding (newspaper, cardboard, etc.), if needed.
7. Place your UPS prepaid shipping label on the outside.
   • Keep the top portion of the label with the tracking number included. This will be your receipt.
8. You can either:
   • Drop the package off anywhere UPS shipments are accepted.
     • Find the nearest drop-off location here.
   • Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number.

Please allow up to two weeks for the return to show on your account.