Visitor
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1 Message
Activation stuck
After a week of trying several times daily, 2 in person visits to store, several hour long chats with agents. Xfinity is still unable to activate my new line with with a new number or by porting in my existing number. I do have my port code account number etc. have tried every suggestion from resetting to QR codes. Can’t find a human to help — on phone or in person. What do?
XfinityJosephA
Official Employee
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1.9K Messages
10 days ago
Hello, @GA-mad our team will need to work in a direct message to take steps to help with activating your Xfinity Mobile service. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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