Visitor
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1 Message
activation stuck
Activation Stuck After Port-In (No eSIM / SOS Only)
Hello,
I recently transferred my number from Lyca to Xfinity Mobile.
The port appears to be completed, as my Lyca service is no longer active. However, my Xfinity line has not been activated. My phone shows "SOS" only, and there is no Xfinity eSIM installed on the device.
In Settings, the carrier still shows Lyca, and the network is listed as "Not Available," indicating that activation has not been completed on your end.
Could you please:
1) Re-initiate the activation process, and
2) Re-send or push the Xfinity eSIM to my device?
Please let me know if you need any additional information.
Thank you.
XfinityJustinC
Official Employee
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2.3K Messages
2 days ago
Hello, @user_6ftcve thank you for reaching out over Xfinity Forums. I completely understand wanting to look at getting the activation process reinitiated, and would like to help if you're still needing assistance. Please follow up at your convenience, if the device still needs to get activated.
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