After 15 or 20 minutes the person I'm talking to can no longer hear me

After 15 or 20 minutes the person I'm talking to you can no longer hear me. I can hear them but they can't hear me it happens regardless which phone I'm on or where I'm at I could be in another town and Xfinity service still gets [Edited: "Language"] after 15 or 20 minutes the other caller can never hear me it has caused Great problems. This is went on for a long time I mean years and I'm tired of it I need this fixed people just laugh and say oh you have Comcast

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XfinityBenjaminM

Official Employee

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2.6K Messages

3 months ago

Mindylou1126 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the issues you're having with your Xfinity Mobile service. We'll be happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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angel_sweetfac

Visitor

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1 Message

6 days ago

I have the same issue, constantly. Any fix?

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XfinityJamesC

Official Employee

•

2.6K Messages

Greetings, @angel_sweetfac! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this connection issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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Mindylou1126

After 15 or 20 minutes the person I'm talking to can no longer hear me

XfinityBenjaminM

angel_sweetfac

XfinityJamesC

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