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user_3fm0cu
1st Topic

1 Message

Thursday, August 8th, 2024 12:50 PM

Bad service

Bad service, the technician I don't wait, I bought it 15 days ago and I haven't been able to install it, it's not as easy as they make me believe and they have made me reschedule appointments for ridiculous excuses. Arrive before the schedule and don't even wait 5 minutes. What an abuse they have made me waste time and money 😢😭

Question

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Updated 

3 months ago

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XfinityKassie

Official Employee

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1.3K Messages

3 months ago

 

user_3fm0cu Good morning! Thank you for reaching out to our Community Forums Team, and bringing your experience to our attention. We try to make the self installation as easy as possible, I'm sorry to hear you are running into some difficulties. I would be happy to help get you in the right direction for getting your installation completed. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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