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user_33vrby
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Tuesday, October 29th, 2024 9:35 PM

Billing/trade in/customer service

Filed my official BBB complaint against xfinity mobile finally today! After 5 different attempts to resolve an issue and roughly six hours of waiting on hold and missing work! My trade in device was lost by assurant/xfinity and I was sent a device that doesn’t even belong to me nor have I have seen!  I’ve been bounced around from rep to “supervisor” with still no resolution or response. This is the absolute worst customer service and I am sure eager to publicly address my experience and deter anyone from having to utilize your services.

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1 month ago

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user_33vrby

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1 month ago

Adding that I have screenshots of promised correspondence and updates as well as screenshots of the numerous times I’ve been placed on hold for hours at a time causing me to miss work. 

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XfinityChelseaB

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Hello @user_33vrby, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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