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mlevant1965
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33 Messages

Monday, January 13th, 2025 4:53 AM

Call drops calling a specific contact

Hello. I am not sure if this is on my end or the contact I'm calling. 


 I have a Samsung S20 Ultra. My sister has an iPhone. Up to recently I have been able to call her with no trouble. Now when I call her, I will either get a generic voicemail or the call will start to go through the connecting process and then after about 15 seconds the call drops. There's no ringing.
I have Xfinity Mobile, she has T-Mobile.
She can call me. I can't call her. I am not blocked at her end and she is not blocked on my end. I tried deleting her contact and created a new profile for her but that didn't help either. 
I thought maybe it's some kind of network issue on her end, but everyone else can call her. We both rebooted our phones. Still no help.
I tried a network reset. Still nothing. 
Kind of baffled. Any suggestions would be greatly appreciated. Thank you! 
Mark

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3 days ago

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DreamSayerZ

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658 Messages

5 days ago

@mlevant1965 Try having your friend reset their network settings as well. Also make sure you both have any phone software updates installed.

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mlevant1965

Contributor

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33 Messages

@DreamSayerZ​ Thank you. My phone is updated. I'm assuming my sister's as well. 

Neither one of us has changed our phone carriers. It's just like all of the sudden the call never goes through and drops :-(

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4 days ago

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XfinityRoberto

Official Employee

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1.5K Messages

3 days ago

Hello and welcome to Comcast! I am sorry to hear that you are not able to call your sister. Are you having the same issue when you try to call someone else?

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mlevant1965

Contributor

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33 Messages

@XfinityRoberto​ No troubles with anyone else. At first I thought maybe she blocked me for some reason, but she did not. A couple of times I'll get a generic voicemail.

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3 days ago

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XfinityRoberto

Official Employee

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1.5K Messages

Thank you so much for this information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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