Skip to main content
user_fih0g5
1st Topic

Visitor

 • 

2 Messages

Tuesday, August 26th, 2025

Calls disconnect after 30 minutes

My calls disconnect after 30 minutes when I'm on my home network. Doesn't matter if I'm using my xfinity cell phone or my Alexa to make or receive a call. How can I stop this. It will just suddenly disconnect. I know it's not me because I use the speaker for hands free.

Question

 • 

Updated 

8 days ago

17

1

0

Oldest First
Selected Oldest First
XfinityAmandaB

Official Employee

 • 

2.6K Messages

15 days ago

 

user_fih0g5 Thank you so much for your post for help with your calls dropping when connected to your home network. The Xfinity app is great for troubleshooting issues for both your mobile issues and your internet connection, so that would be my first recommendation. Have you by chance already attempted troubleshooting with that Xfinity assistant or the Xfinity app? 

 

2

0

user_fih0g5

Visitor

 • 

2 Messages

Tried it. No answers

Like

Reply

10 days ago

0

XfinityMatthew

Official Employee

 • 

817 Messages

@user_fih0g5 If you could please send us a direct message with your full name and service address we can attempt some troubleshooting on our end. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

forum icon

New to the Community?

Start Here