Quadro's profile

Contributor

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41 Messages

Tuesday, September 9th, 2025

Can anyone see their mobile data usage anymore?

I haven't been able to see my mobile device data usage in about 2 weeks now. anyone else, notice its not showing up?

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Contributor

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41 Messages

18 days ago

bump, is anyone else having this problem?

Official Employee

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623 Messages

Thank you for bringing this to our attention. I am very sorry that you haven't been able to see your mobile data usage for the past two weeks. That is certainly not the experience we want for our customers @Quadro. To get started, please confirm that you're signed in to the Xfinity app with the primary account holder's ID. If that is correct, have you tried uninstalling and reinstalling the app can often resolve these kinds of display issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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