Visitor

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1 Message

Saturday, August 30th, 2025

Cancellation soon

[Edited]


Subject: Urgent: Unresolved Phone Service Outage for Over a Month

To Whom It May Concern,

I am writing to express my deep frustration and disappointment regarding the complete lack of resolution for my phone service, which has been non-functional for over a month. Despite multiple visits to your local store and the staff’s repeated attempts to assist, I am still without service—and without answers.

This level of negligence is unacceptable. I am paying for a service that I have not received, and the continued delays and lack of communication reflect a serious failure in customer support and technical operations. I rely on my phone service for essential communication, and this outage has caused significant disruption to my personal and professional life.

I am demanding immediate action to restore my service and a full explanation for the delay. Additionally, I expect compensation for the time I’ve been without service. If this issue is not resolved within the next 48 hours, I will escalate the matter through formal complaints to regulatory bodies and consider switching providers.

I urge you to treat this matter with the urgency it deserves.

Sincerely,
[Edited: Personal Information]

[Edited: Personal Information]

[Edited: Personal Information]

Oldest First
Selected Oldest First

Official Employee

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2.2K Messages

1 month ago

Thank you for meeting us here in our community, @user_95vipj. We're sorry to hear the phone has been out for so long. We can understand your frustration, and the importance of the phone service. We'll gladly take a closer look at your account to see what the issue is with getting the service back online. Please send us a Direct Message with your full name and service address. We look forward to hearing from you.

 

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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