Visitor
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1 Message
Cancellation soon
[Edited]
Subject: Urgent: Unresolved Phone Service Outage for Over a Month
To Whom It May Concern,
I am writing to express my deep frustration and disappointment regarding the complete lack of resolution for my phone service, which has been non-functional for over a month. Despite multiple visits to your local store and the staff’s repeated attempts to assist, I am still without service—and without answers.
This level of negligence is unacceptable. I am paying for a service that I have not received, and the continued delays and lack of communication reflect a serious failure in customer support and technical operations. I rely on my phone service for essential communication, and this outage has caused significant disruption to my personal and professional life.
I am demanding immediate action to restore my service and a full explanation for the delay. Additionally, I expect compensation for the time I’ve been without service. If this issue is not resolved within the next 48 hours, I will escalate the matter through formal complaints to regulatory bodies and consider switching providers.
I urge you to treat this matter with the urgency it deserves.
Sincerely,
[Edited: Personal Information]
[Edited: Personal Information]
[Edited: Personal Information]
XfinityLinda
Official Employee
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2.2K Messages
1 month ago
Thank you for meeting us here in our community, @user_95vipj. We're sorry to hear the phone has been out for so long. We can understand your frustration, and the importance of the phone service. We'll gladly take a closer look at your account to see what the issue is with getting the service back online. Please send us a Direct Message with your full name and service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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