Visitor
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2 Messages
Cannot access voice mail
When dial *86 to access voice mail, receive message "Sorry, your account has no access to the system. Please contact your system administrator" I've called xfinity mobile support and went into the store and no one has been able to solve the problem. they insist it is a setting on my phone even though my phone software is up to date. The agent at the store said it's an issue at the server not the phone but even they cannot get anyone to issue a service ticket to get it fixed. Additionally, I was not able to set up 2-factor verification with an online credit card account because my phone number doesn't match any records with the carrier. Has anyone else had this problem and found a resolution? I really don't want to change providers because I have a good deal but I need my voice mail to work.
Accepted Solution
XfinityThomasA
Official Employee
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2.7K Messages
18 hours ago
Thank you for your feedback and for joining the Xfinity Forums community, user_7qmsof. Let's take a closer look and troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA
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