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user_z4wb2j
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Wednesday, April 23rd, 2025 9:29 PM

Cannot make any outgoing phone calls

Every number I try to call is giving the same message "The wireless customer you have called is not available at this time. Please try this call again later. Announcement 1." My phone plan is tied to my internet plan and as of yesterday I called to cancel my internet plan, but not for another couple weeks. Everything else is working fine - internet is good, I can receive phone calls, sending and receiving text messages is working, it's just the outgoing phone calls are not going through. Please help!!

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13 hours ago

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user_z4wb2j

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2 Messages

2 months ago

Adding to this post: I can't even call Xfinity to chat with support!!!!! I get the same message that "The wireless number I have called is not available at this time". You're telling me my phone provider is not available?!?!??? EEK

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user_pz9ylk

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Same error message here I cant make calls but I can receive call we have same plan with my husband but he can call me

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2 months ago

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user_csmchf

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1 Message

I am having the same issue. My wife can make outgoing calls but I can’t! It’s been like this for over an hour!

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2 months ago

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, user_csmchf, thanks for reaching out through Xfinity Forums regarding your outgoing calls. We want to ensure that this is working for you! Have you tried any troubleshooting steps such as restarting your device or the network settings?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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XfinityJon

Official Employee

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301 Messages

Hey there user_pz9ylk! Sorry to hear you are having some trouble with your service. We would be happy to assist you. What troubleshooting steps have you taken so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_5i788j

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4 days ago

I am getting this message for everyone I call. 

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user_iesxq5

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4 Messages

@user_5i788j​ same here! I just switched from AT&T last week to Xfinity and it has been horrible. They have had me rest my network settings multiple times. I don't think it's the network settings on my phone. This is happening to be on the network outside of my house and then at home on WiFi calling.

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3 days ago

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XfinityRaul

Official Employee

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2.1K Messages

@user_iesxq5 Thank you for making us aware you're having issues making outgoing calls even after resetting your network settings. I would be more than happy to help figure out a solution to this problem you're experiencing. Other than resetting your network settings, what other troubleshooting steps have you completed on your own?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 hours ago

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user_gieumz

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2 days ago

I am also getting this message even when I call land lines!

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user_iesxq5

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4 Messages

Right!! To rhyme or reason for this. 

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2 days ago

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