Visitor
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1 Message
Can’t access xfinitywifi hotspots
Have been trying to connect for weeks now and several agents cannot help me log into these hotspot I just keep getting”your xfinity internet service is not active “ this doesn’t make sense as I pay my bill and my home internet works fine
XfinityNatalie
Official Employee
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297 Messages
13 hours ago
Hey there, user_x7nlpq! We appreciate you knocking on our XFINITY Community door with this recent hotspot connection issue you have experienced. It is certainly vital to be able to connect to your hotspots on the go anytime and anywhere! I am sorry to hear that this has not been the case for you. Rest assured, you have reached the right team to assist you! Have you already tried forgetting the "xfinitywifi" network in your device's Wi-Fi settings and reconnecting again? If so, please provide the other troubleshooting steps you have taken towards this issue, so we can proceed with new steps.
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