scott2003lhs's profile

New Poster

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12 Messages

Friday, August 9th, 2024 12:43 AM

Closed

Can’t port a number from Verizon corporate account

trying to port from Verizon to new iPhone 15.  Bought at Xfinity. Corporate Verizon accounts don’t use a pin to port I confirmed numerous times. Tried to use chat twice and called once no one at Xfinity mobile understood what’s happening. Can someone help. I’m very annoyed and willing to ditch everything.  God this is such incompetence on both companies. We have the release request done and the info it won’t port

Accepted Solution

Official Employee

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1.4K Messages

3 months ago

Hi there, @scott2003lhs ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the issues you are having trying to port your number from Verizon, I definitely understand how frustrating of an experience this is for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

Accepted Solution

New Poster

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12 Messages

3 months ago

Resolved. All Verizon’s fault. Thanks

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