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Sunday, March 16th, 2025 9:11 PM

Can’t send text to android phone

Trying to send text from iPhone to android and not going through 

1 Message

17 days ago

same.  I've been on the phone for hours with Xfinity and Apple.  did the upgrades, did a network reset, deleted eSIM and installed a new one, MMS and SMS turned on.  nothing.  I just ported two phones over to Xfinity but will have to go back to Verizon.  did not have this issue there.  Sad

3 Messages

Just so you know, Xfinity addressed it for me yesterday. There was an issue with porting from Verizon over the weekend… I needed to get to tier 3 support with Xfinity and they were able to fix it on their end. My phones all work right now. And confirmed texts to non iPhones too. 

3 Messages

@user_t65hfk​ I did go to the store after trying everything you did 10 times… And at the store, the rep was able to get tier 3 support who understood the issue was on Verizon side when they transferred/ported the line. This just got resolved yesterday… They said it was an issue with anyone who ported from Verizon in the last few days. Good luck.

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us and sharing this update @user_6v854i! We’re glad to hear our tier 3 team was able to assist with completing the porting needed to enable texting for iPhone to Android.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

 • 

3.2K Messages

 

user_t65hfk Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it would be to not be able to send texts between Andriod and Apple devices. Reviewing the thread it looks like this was a known issue that our tier 3 XM technicians were able to resolve. Are you still experiencing this concern, or are you able to now send texts without issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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