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JeffreyH1
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Regular Visitor

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Thursday, May 21st, 2026 8:42 AM

Cell Phone Service Keeps Randomly Dropping Out

For about a month and a half my Xfinity Mobile cell service keeps dropping out randomly in the Philadelphia area. I've missed several important phone calls and have gone hours on end at times without being able to call or text anybody. My phone is a Samsung Galaxy S24 Ultra. What's going on here?

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10 days ago

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XfinityEricB

Official Employee

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3.4K Messages

1 month ago

 

JeffreyH1 Thanks for reaching out with you Mobile service randomly dropping while you are away from home. This is certainly something that would concern me as well, and I'm happy to help. To confirm has it been dropping in areas you have been in the past that had no service issue, or is it happening in new areas you haven't been before? Does it happen in only certain area's as well or does it happen randomly no matter your location?

 

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JeffreyH1

Regular Visitor

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4 Messages

It happens mostly at places I've been to frequently for many years. I never had an issue until a few months ago

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12 days ago

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XfinitySean

Official Employee

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740 Messages

Thanks for the clarification! We'd more than happy to see how we might be able to help more directly! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

Here are detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 days ago

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