@1002735716 Check to make sure you haven't accidentally enabled airplane mode or turned cellular off. Power the phone off/on again. What device do you have? Have you had service before and suddenly it's not working?
Turning airplane mode on a then off usually restores connection. I am wondering could it be modem arris sbg10 can’t handle two phones, two tv and one a mini and iPad?
user_49010c Thanks for posting on our Community Forums for assistance. I'm sorry to hear about the phone randomly disconnecting. That is not the experience we would like you to have. Is that the only device that's affected? Or are other devices also randomly disconnecting? What troubleshooting steps have you tried so far? Did you try rebooting the modem manually or through the Xfinity App?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @1002735716! Thanks for reaching out to us here on the Community Forum! We would be happy to help, but could you provide more details? Is this a problem with XFINITY Mobile connecting to the network, or perhaps trying to connect a cell phone to use your home WiFi? Thanks!
DreamSayerZ
Problem Solver
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731 Messages
6 months ago
@1002735716 Check to make sure you haven't accidentally enabled airplane mode or turned cellular off. Power the phone off/on again. What device do you have? Have you had service before and suddenly it's not working?
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XfinityFrank
Official Employee
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1.3K Messages
6 months ago
Hi there, @1002735716! Thanks for reaching out to us here on the Community Forum! We would be happy to help, but could you provide more details? Is this a problem with XFINITY Mobile connecting to the network, or perhaps trying to connect a cell phone to use your home WiFi? Thanks!
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