Coverage question

I’m on Patricia Drive in Jonesboro, Arkansas. Well within the city limits. I have only one bar of service. This seems very odd well within the city limits of Jonesboro. I was hoping someone could check and see if there was a technical problem with a tower.

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XfinityRichard

Official Employee

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2.5K Messages

8 days ago

Hi there, @user_xv9ele I'm very sorry for the trouble you are experiencing by only getting 1 bar of service. Since it's been a few days since you posted are you still having trouble?-Richard

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user_xv9ele

Visitor

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2 Messages

Thank you so much for the response! This has been an issue since at least May of 2024.

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8 days ago

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XfinityBenny

Official Employee

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1.1K Messages

@user_xv9ele I see, thanks for explaining. We recommend placing the phone in Airplane Mode for a full minute, then disabling it. This forces your phone to re-establish its cellular and Wi-Fi connections and search for the best available signal.

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8 days ago

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user_xv9ele

Coverage question

XfinityRichard

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