Visitor
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1 Message
Don’t use xfinity mobile
Paid devices off in FULL and they won’t unlock devices so I can go to another carrier. Bill is outrageous,service isn’t the best and customer service gives you the run around and false information. Do not recommend
XfinityMarcus
Official Employee
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1.9K Messages
9 months ago
user_94d822 thank you for using the Community Forums page to reach, I understand that you have come across concerns with getting your devices unlocked and your mobile service bill. While we would never want to see you leave the Xfinity family, I can definitely assist you with finding out more information on your device unlock and taking a look at the charges causing concern. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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