Dual eSIM with two xfinity mobile numbers on Phone

Agreed, I left xfinity and went to a carrier that supports two numbers from the same carrier on the same phone.  They're going to lose business at least in that market.

Your frustration is absolutely valid, and we definitely understand your concerns, user_sqazd9. We certainly do not want to lose you as a customer, so I will be sure to get this feedback passed along. We do apologize for any inconvenience this is causing, but please let us know if we can be of any other assistance. Thank you!

I was looking at switching my 2lines from TMobile to xfinity but during the activation process, i was told i could not have 2 phone lines with xfinity on my iPhone 17pro max

I am canceling my service and returning my phone to xfinity. 

I was seriously about 5 mins away from switching my provider from ---- to xfinity which would have effectively cut my monthly bill in half. BUT....... XFINITY ARE YOU LISTENING? I'd  rather pay double the price, than have to carry around two phones every where I go. One is bad enough. So you might want pass that along to the head cheese in charge, because this ridiculous policy is without a doubt reducing  quarterly earnings. Now i understand why I've not met one person that uses xfinity mobile. Its bad enough yall were so late  getting into the mobile market, but to come in late and then not even offer what I would consider a standard service that most carriers offer, is just inconceivable.  Im not an analysts but even i can see that's a fast track to bankruptcy. Unless that the end goal🤔

We appreciate your feedback, and we are sorry you are disappointed. As it is posted above, currently we only support 1 mobile service per device. Unfortunately, there is no other option available outside of what you mentioned, possibly buying or bringing another phone to your Xfinity Mobile account.

So you can no longer put the physical sim in the same device with the esim? Also, how can they legally delete your number?

@user_imjh8y​ You can put both Physcial and Esim on the same device but both numbers can't be from Xfinity, you can only have one Xfinity number now per phone whether it's a physical sim with esim, 2 physical sims, or 2 esims.

Just go to another carrier, almost every other carrier offers you the availability to have two numbers from the same carrier on the same phone. Xfinity used to allow it then got rid of it to force you to buy more phones.  Greed is gonna kill all these companies.  Lots of cheap options out there that provide better customer service.

User acrzz7 can speak to the number deletion but when they were enforcing the "no more two numbers on one phone" they just removed the number from your device, they didn't destroy the number.  You would have to contact support and port it to another phone or switch it to another carrier at that point.

I've done some research since my post. The way I'm understanding it is (now), you can do this with another carrier as long as the phone is unlocked. Phones don't get unlocked until they are paid in full. Why would someone pay $85 a month for a single line through Verizon to add it to another carriers phone. They know they have us locked in with these payments on phones. I'm thinking about running this past the Maryland Attorney General Consumer Protection Division. Based on Maryland’s Consumer Protection Act, Maryland defines unfair or deceptive trade practices to include false or misleading oral or written statements that have the capacity or tendency to mislead consumers, representations that consumer services have characteristics or benefits they do not have, and failure to state a material fact if that failure deceives or tends to deceive. I bought a more expensive phone for the duel sim purpose. Now they what me to buy another phone (I don't have one to bring) in order to get the second line I need. I would have bought two cheaper phones that would have totaled the cost of the one. I have transcripts of the sales person telling me that I can get two lines on one phone. These sales people will say anything to make a sale. I even went to the comcast store to get this done and was told it could be done, but was encouraged to hold off until a ticket was addressed that they just put in because of another lie I was told to me. (still unresolved). We have some pretty big time law firms here in Baltimore that might be interested in a class action law suit. I have enough evidence to prove my case. If I could find more with similar stories, and enough of them, these firms here in Baltimore might take it on.

You can try.  I would assume they will claim incompetence for the sales people as they legitimately have no clue what they're talking about half the time.  I don't know of any place they actually had it marketed or advertised as saying you can have two xfinity numbers on the same phone.  Advertising they sell dual sim phones is different than saying you can have two numbers from xfinity on the same phone.  Just playing devils advocate.  Just take your business elsewhere, enough people do that, they'll change with the market or just stick to selling to single number users.  I'm sure they're not hurting as the majority of people out there do not need two numbers on the same phone.

I would love to leave. Most definitely would be the simplest solution. However, I just signed on the dotted line for a 36 month payment plan on a phone that I can't afford to pay off. A phone that I specifically purchased for the duel sims. That is why I have the the transcript of the sales person telling me that it can be done, and that phone would be perfect if that is what I want to do. They know they have me locked in and don't care when I call. I feel the only next step is to take it up a notch.