Visitor
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1 Message
eSIM activated but no service
Can someone please help me
I’ve been trying to get in touch with an agent but AI not letting me through. I ported my old phone number to xfinity and was able to install the eSIM but I still don’t have service. I restarted many times, turned off/on airplane mode, checked to see if the carrier needed an update. Under network settings it says SIM not provisioned. Xfinity app is stuck on activation loop telling me I need to restart my phone in order to continue. I’m overseas deployed right now I’m trying to get this to work and not worry about this. Also I can’t make any calls as this is my only phone, that’s why I tried to chat with an agent but they seem to be “unavailable”
XfinityBrianH
Official Employee
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2.5K Messages
2 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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