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Tuesday, July 22nd, 2025

Formal Legal Demand for Reinstatement of Phone Number and Account Access Due to Fraudulent Number Lock

I am writing to formally demand the immediate reinstatement and unrestricted access to my personal phone number, |#], which has been unlawfully and fraudulently locked without my knowledge or authorization.

As the rightful account holder, I am the victim of what appears to be a SIM swap, port-out fraud, or unauthorized number lock—all of which constitute serious violations of federal consumer protection laws, including the Telecommunications Act, FCC regulations, and may implicate identity theft statutes under both state and federal law.

This unauthorized restriction has caused significant harm and disruption, including loss of access to critical accounts and potential compromise of sensitive personal information. I did not consent to, authorize, or initiate any transfer, lock, or alteration of service on this number.

Accordingly, I demand the following immediate actions:

  1. Full and immediate release and reinstatement of my phone number to my possession.
  2. Written confirmation that my account and number have been secured against any further unauthorized access or transfers.

Failure to respond within 24 hours or to resolve this issue promptly may result in legal escalation, including the filing of formal complaints with the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), and the Attorney General’s Office, as well as potential civil legal action.

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Official Employee

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2.4K Messages

20 days ago

@user_u32f1f

 

 

 

Thanks for reaching out to us we do apologize for any inconvenience, for the fastest resolution I would highly recommend you reach out to our offline xfinity mobile agents via (888) 936-4968 or https://www.xfinity.com/support/contact-us

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