Visitor
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1 Message
global pass
My wife can't make calls or use the internet in Peru, but she appears to be signed up to the Global Pass. Her number is [Edited: "Personal Information"].
Visitor
•
1 Message
My wife can't make calls or use the internet in Peru, but she appears to be signed up to the Global Pass. Her number is [Edited: "Personal Information"].
XfinityJustinC
Official Employee
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2.3K Messages
20 hours ago
Hello, @user_8c5i9x thank you for reaching out over Xfinity Forums. With being new to the platform, I understand if you're not familiar with the forum. For security purposes we ask that you don't post personal information in a public post going forward, and you can always check out our helpful guideline link:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
I completely understand needing access to calls/data while traveling internationally, and would like to assist if the issue is still happening. Thank you for the information that she appears to be signed up for the Global Travel Pass. I found some helpful articles that have more on setting that up while traveling abroad:
- https://www.xfinity.com/support/articles/global-travel-pass
- https://www.xfinity.com/support/articles/traveling-internationally
- https://www.xfinity.com/support/articles/manage-international-settings
Do you know if she had enabled that, and roaming turned on?
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