Google Voice call problems Xfinity Mobile.

Interesting fact pattern.

I've been a Pixel 6 Pro user forever. I was on AT&T for the duration. Bootloader unlocked along with not locked to a carrier. No modifications.

I had used Google Voice for my business for the duration as well on AT&T.

Now that I'm on Xfinity Mobile it isn't working. I can start a call but it won't go for more than 20 seconds. The caller will not be able to hear me. I'll have to start talking on Google Voice on the desktop.

This is on WiFi or without. Whether I'm on WiFi calling as well. Location doesn't change anything. Good signal and all.

I have reset the mobile network more times than I care to admit.

Has anybody had this experience?

Please let me know your thoughts.

Responses

XfinityAntoine

Official Employee

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1.4K Messages

1 year ago

Thanks for reaching out, Scottie5150! Have you already reach out to Xfinity Mobile about this?

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Scottie5150

2 Messages

@XfinityAntoine, yes I did.

We did some basic troubleshooting beyond what I did prior to the reach out.

Verified the APN.

Ensured the towers were using the lastest programming. I'm not sure that this was the proper language used by the agent.

(edited)

1 year ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

@Scottie5150 We would recommend reaching back out to them to see if they can do a deeper dive on the technical side of the problem you are having. Unfortunately, we only have access to basic Xfinity Mobile information from here and this would be beyond what we would have access to.

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1 year ago

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Scottie5150

Google Voice call problems Xfinity Mobile.

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