2 Messages
Harrassed by rep
Over the corse of several weeks now, I still dont have my service. 4 days ago, I hung up in frustration, after saying I cant handle this. The rep proceeded to harass me the rest of the evening. Over 50 text on each device on my account. This triggered my PTSD, and I have not recovered yet. I forced myself to call today, because of a time sensitive issue. Is there actually a human that even cares? Who do I inform. The rep broke the law, and its easily proven, I jave the text on the phones. I actually have a lawsuit, but I would just like to have someone correct their mistakes and malish actions....
XfinityGabby
Official Employee
•
1.5K Messages
4 months ago
Hello, @user_ddtgrg. Thanks for reaching our team on Forums, that's never the experience we want any of our customers to have. Please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0