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user_yqk59d
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Visitor

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2 Messages

Thursday, April 23rd, 2026 4:49 PM

Horrible Service have a 1200mbps package and barely get 12mbps

Been dealing with customer service or so called customer service weekly for over 3 and a half months, multiple escalations, multiple promises made and broken, multiple wrong technicians sent to my residence to fix problems inside when the problem is a line on the pole outside. Have to jump through hoops everytime only to get apologies, discounts, and the problem not being fixed. The last call I actually had a supervisor tell me they couldn’t connect me to someone stateside… Seriously it’s more than obvious Comcast/xfinity cares nothing about their customers, and only cares about stealing money. It doesn’t matter how many discounts you give someone, if your service doesn’t work and you refuse to send someone to fix it. Literally about to call my bank and put in charges for theft of service…

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2 days ago

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XfinityBrianH

Official Employee

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2.2K Messages

3 days ago

 

user_yqk59d  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_yqk59d

Visitor

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2 Messages

@XfinityBrianH​ pretty sure I didn’t have a question, I made a statement about the horrible quality of service I’ve recieved from xfinity, incase your wondering, yeah the line your employee diagnosed now going on almost 4 weeks ago that I’ve been having issues with for over 4 months… yeah it still hasn’t been fixed. And the service I pay for still isn’t useable. As for DMing you, there’d have to actually be a link at the top right for that to work, just so you know there isn’t 

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2 days ago

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XfinityAbby

Official Employee

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835 Messages

@user_yqk59d I do understand your frustration, and we would like to see what we can do to help you get everything resolved. Can you see if there is a chat Icon option with these directions?

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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