Visitor
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1 Message
Hotspot internet interruptions
I have an intermittent cellular-data failure on my iPhone 15 that occurs when Personal Hotspot is active. Both the connected device( android head unit in car) and the iPhone itself lose internet. I've reproduced it with USB and Wi-Fi tethering, on both LTE and 5G. Basic troubleshooting hasn't resolved it. I need this escalated to advanced technical support to investigate hotspot provisioning, possible eSIM reprovisioning, and cellular network handoff issues.
XfinityJohnG
Official Employee
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3.3K Messages
11 days ago
Thank you for reaching out to our team. I will be happy to look into any issue you are experiencing with your Mobile service. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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